Reference librarians need knowledge management systems to capture their communal knowledge

Knowledge management systems are needed in reference services because they can help librarians

  • (a) systematically collect and organize explicit and tacit knowledge,
  • (b) increase efficiency in locating answers to frequently answered questions,
  • (c) improve decisions regarding sources to consult,
  • (d) improve knowledge sharing,
  • (e) acquire more in-depth knowledge of the library and its resources,
  • (f) better understand the types of questions asked at the reference desk,
  • (g) improve collection development, and
  • (h) improve patron access to information

(Gandhi, 2004).

Aus: Angela Kille (Graduate Student, School of Information, The University of Texas at Austin), Wikis in the Workplace: How Wikis Can Help Manage Knowledge in Library Reference Services.